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Customer Reviews

This topic contains answers to frequently asked questions about Customer Reviews.

Customer Reviews FAQs

  • How are Customer Reviews different from Editorial Reviews?

    Customer Reviews are a way for readers to share their opinions about books in a public forum. Reviews must meet Amazon’s Community Guidelines.
    NOTE: Customers also have the ability to start and participate in Discussions on the sales pages for your titles and on the Author Page. Learn more about Customer Discussions.

    Editorial Reviews are written either by Amazon Editors or obtained from reputable and relevant publications, including the New York Times Book Review and Publisher’s Weekly. Learn how to add Editorial Reviews of your book.

  • When will I see Customer Reviews in Author Central?

    Customer Reviews appear in Author Central 24 to 48 hours after they are entered. This gives us a chance to check that the reviews meet our Communities Guidelines and contain no inappropriate content.

  • How can I sort Customer Reviews?

    We show reviews for all of your books by default. To see reviews for only one book at a time, hover your mouse over "All Books" above the first review, and select the book you want to see. You can also sort by date and rating using the drop-down menu at the top of the reviews, on the right.

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  • Who can write Customer Reviews?

    Anyone with an active purchasing account who is in good standing with the Community can write reviews. It doesn't matter where an item was purchased, if it was a gift, or if the reviewer just borrowed it for a weekend. If someone wants to write a review of an item, and they are a registered customer, they are welcome to use this feature.

  • Can I write Customer Reviews for my books?

    No, this is not permitted. This feature is designed for customers to give their opinions and feedback. On a related note, we also ask that authors do not submit Customer Reviews for books that are of similar content or subject.

  • What is not allowed in a review?

    While we appreciate customers’ time and comments, we reserve the right to remove reviews at any time without notice if the content includes any of the following:

    • Objectionable material
      • Obscene or distasteful content
      • Profanity or spiteful remarks
    • Promotional content
      • Advertisements, promotional material or repeated posts that make the same point excessively
      • Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by publishers, manufacturers, or third-party merchants selling the product)
      • Reviews written for any form of compensation other than a free copy of the product
      • Solicitations for helpful votes
    • Inappropriate content
      • Other people's material
      • Phone numbers, postal mailing addresses, or URLs external to
      • Details about availability, price, or alternate ordering/shipping
      • Videos with watermarks
      • Comments on other reviews visible on the page (because page visibility is subject to change without notice)
    • Off-topic information
      • Feedback on the seller, shipment experience, or the packaging (you can do this at and
      • Feedback about typos or inaccuracies in our catalog or product description (instead, use the feedback form at the bottom of the product page)

    To report Customer Reviews that fall outside of our guidelines, or for assistance with Customer Review issues, contact our Customer Reviews team.

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  • Why can't my readers post reviews for my Pre-Order title?

    We want to hear what your readers have to say about your book, but we don't allow reviews for books that have not yet been published or released. Anticipatory commentary can be fun and general interest, so gather the early Editorial Reviews of your book and add them to its page on Amazon through the Books tab in Author Central.

  • Other questions about Customer Reviews?

    See the Customer Reviews help page. You can also contact our Customer Reviews team for assistance.